Privacy Policy

Company: The Black Crest (operating as "Hynox")
Your privacy is important to us. This Privacy Policy explains how The Black Crest, also operating under the name Hynox, collects, uses, shares, and protects your information when you use our website, services, apps, and subscription-based platforms — including our clothing subscription service.

1. Information We Collect

We collect the following categories of information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Account credentials (username, password)

1.2 Payment Information

• Card or UPI details (processed via secure third-party gateways)
• Subscription billing details

1.3 Usage Data

• IP address, browser type, operating system
• Pages visited, time spent, device info

1.4 Optional Inputs

• Clothing preferences, size, style selections (for fashion subscriptions)
• Feedback, survey responses

2. How We Use Your Data

We use your data to:

• Provide services, fulfill product or software orders
• Manage subscription plans and send monthly clothing boxes
• Respond to customer support and service requests
• Send transactional emails, reminders, and promotional offers (you can opt out anytime)
• Improve platform features and user experience

3. Subscription Service (Clothing Store Policy)

If you subscribe to our clothing platform (e.g., Hynox/Teerex), we handle your data as follows:

3.1 Subscription Management

• Your name, size, and shipping info are used to deliver selected products.
• Subscription auto-renewals will be charged based on your selected plan unless cancelled.

3.2 Billing & Cancellation

• All billing is processed through encrypted payment gateways.
• You may cancel anytime via your account dashboard before the next billing cycle.
• No refunds are issued for prepaid plans unless there is a service failure on our side.

3.3 Communication

• We may send reminders, style updates, delivery tracking, or new offers to your registered email/phone.
• You can manage your communication preferences in your profile settings.

4. How We Share Data

We do not sell or rent your personal information. We may share your data only with:

• Trusted third-party service providers (e.g., payment processors, logistics partners)
• Government/legal authorities if legally required
• Internal tools for business and analytics (with data protection measures)

5. Data Security

We implement industry-standard encryption, access controls, and secure hosting practices to protect your data. However, no system is 100% secure, and users should also take steps to protect their passwords and devices.

6. Cookies & Tracking Technologies

We use cookies and tracking tools to:

• Improve website performance
• Remember login sessions
• Track analytics for better service

You can manage cookie settings via your browser.

7. Your Rights

You have the right to:

• Access and review your personal data
• Update or correct inaccurate information
• Request data deletion (subject to legal or business constraints)
• Opt out of marketing communications

To exercise these rights, contact: privacy@theblackcrest.com

8. Data Retention

We retain your data:

• As long as you have an active account or subscription
• For legal, accounting, or reporting purposes, where applicable

9. Changes to Policy

This Privacy Policy may be updated from time to time. Changes will be posted on this page with a revised effective date.

10. Contact Us