PrivacyPolicy
Effective Date: March 15, 2024
Company: The Black Crest (operating as "Hynox")
Your privacy is important to us. This Privacy Policy explains how The Black Crest, also operating under the name Hynox, collects, uses, shares, and protects your information when you use our website, services, apps, and subscription-based platforms — including our clothing subscription service.
1. Information We Collect
We collect the following categories of information:
1.1 Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Account credentials (username, password)
1.2 Payment Information
- Card or UPI details (processed via secure third-party gateways)
- Subscription billing details
1.3 Usage Data
- IP address, browser type, operating system
- Pages visited, time spent, device info
2. How We Use Your Data
We use your data to:
- Provide services, fulfill product or software orders
- Manage subscription plans and send monthly clothing boxes
- Respond to customer support and service requests
- Send transactional emails, reminders, and promotional offers (you can opt out anytime)
- Improve platform features and user experience
7. Your Rights
You have the right to:
- Access and review your personal data
- Update or correct inaccurate information
- Request data deletion (subject to legal or business constraints)
- Opt out of marketing communications
To exercise these rights, contact: privacy@theblackcrest.com
10. Cancellation and Refund Policies
We strive to provide the best service possible. Please review our cancellation and refund policies below:
- You may cancel your subscription or order at any time via your account dashboard or by contacting our support team.
- Refunds are only issued in cases of service failure, product defects, or if the order is cancelled before processing/shipping.
- No refunds are provided for prepaid plans or after the product has been shipped, except in cases of proven service failure or product defect.
- For eligible refunds, the amount will be credited to your original payment method within 7-10 business days.
12. Contact Us
The Black Crest (Hynox)
thehynoxofficial@gmail.com
www.hynox.in
Jeeva St, Pandiyan Nagar, Tirupur